My order already paid is pending, what should I do?

Your question:

I have placed an order for a virtual number on your website, I made the payment, but the order is in pending status. Can you tell me what I did wrong?

Our answer:

When you place an order on our website and make the payment with your credit card, PayPal or other online payment method, the order status is "COMPLETE". If your order is in the status "Pending" this means that the order has not been paid online, your online payment has failed or you have chosen a payment as bank transfer, money order or other offline payment.

In any case, we recommend that you open a support ticket and select a sales department, so that a sales representative verifies your order and tells you what to do. If you have made a bank transfer, do not forget to send us the receipt of the transfer.

Do not hesitate to comment on this answer if you need more information on this same matter.

Categories: Billing service
Contact Us