FAQ, Tutorials & Documents

General questions

  1. I cannot log into my account on the website
  2. Get more information about the T.38 protocol and the Hivoox e-mail fax service
  3. Can you tell me about VOIP service and how does it work?
  4. Discover several definitions in the world of VoIP technology
  5. Find here some common errors that may appear on your phone voip, softphone, ipbx, mobile voip, etc.

Virtual assistant

  1. Process orders and emails
  2. Exclusive virtual assistant
  3. Assistant to also receive calls
  4. Assistant speaking several languages
  5. Virtual assistant but also courier

Virtual numbers

  1. I have several questions about the virtual number of Portugal for a resident in Brazil
  2. I want a Philippines virtual phone number to send and receive SMS and calls
  3. How to receive a fax?
  4. Use Switzerland voip number
  5. A voip number from France

Voip phones

  1. Grandstream phone or adapter that rings repeatedly at any time of the night or day, showing a strange number
  2. What is a VoIP phone or ip phone and how does it work?
  3. Audio problem with the ip phone
  4. Tutorial to set up the voip phone Gigaset A510 IP, C530 IP and other models
  5. Tutorial for Grandstream ip phone

Email Marketing

  1. SMTP server with rotating IP
  2. SMTP server for mass mailing
  3. Emails not reach the destination
  4. Mailing list purchased
  5. Emailing in 5 minutes

Hosted PBX

  1. I am an entrepreneur and I would like to know more about your virtual switchboard (IPBX), know how it works and its advantages
  2. Are the messages for the PBX offered on your site human? Can I use them to improve the image of my telephone reception?
  3. Can you give me access to your voice bank so that I can choose a voice according to my needs, for my telephone PBX?
  4. Switchboard with different numbers
  5. Tutorial to redirect calls

Voip Adapters

  1. Audio problem with sip adapter
  2. Tutorial Linksys PAP2T adapter
  3. Busy tone with my ATA
  4. Tutorial Grandstream HT Adapters
  5. Which voip adapter to choose?

Mobile phones

  1. Use voip on my mobile
  2. GSM phone and SIP protocol
  3. Spy mobile phones
  4. Office phone with SIM card
  5. Mobile as extension of the PABX

Digital Marketing

  1. Guaranteed result in SEO
  2. A complete marketing pack

PBS interface

  1. Change sip line password
  2. Recharge my account
  3. Edit information on PBS
  4. Find the list of SIP accounts
  5. View detailed call logs

Asterisk pbx

  1. Sip Trunk: Manage CLI calls
  2. Asterisk PBX for IP authentication
  3. Asterisk PBX digest authentication
  4. Why choose asterisk?
  5. Forwarding calls to the server IP

Business Address

  1. I am looking for an address in Switzerland (Geneva), with proof of address, a copy of the landlord's ID and a certificate of accommodation
  2. I would like to know if your domiciliation address in Berlin - Germany allows me to register a vehicle purchased in Germany by entering this address.
  3. I need a business addresses in Germany to buy a domain .de
  4. I am looking for a business address that may have my name or that of my company
  5. Proof of address for postbox

Workspace - Coworking

  1. Coworking center in the world
  2. Pay upon arrival at the center
  3. Office rental in another country
  4. Propose my center on the site
  5. Virtual Office for Business

Content & translation

  1. Nationality of our translators
  2. We do not plagiarize content
  3. Visits generated by content
  4. Content delivery deadline
  5. Package of articles

Companies formation

  1. Creation of companies
  2. Get the Spanish NIE
  3. Companies urgent ready to work
  4. Company and bank account
  5. Open a bank account

VoiP Integration

  1. Voip integration service
  2. Publish my voip integrator profile
  3. Configure Asterisk for Call Center
  4. Migrate and keep installation
  5. SIP trunk for Alcatel IP PBX

IT development

  1. Become a Hivoox developer
  2. Hiring a developer through Hivoox
  3. Developer does not work well
  4. Develop modules for CMS
  5. Have an English developer

Servers & networks

  1. Configure my router or modem
  2. Physical installation of networks
  3. About server administration
  4. Server management in Spain
  5. In case of server issue

Sell on Hivoox

  1. Sell my products in Hivoox
  2. When do you pay for my sales?
  3. Resolution of disputes with clients
  4. Sell products or services
  5. Provide services as an individual

Outgoing calls rates

  1. Calls do not come out
  2. Phone line from another country
  3. Display of the outgoing number
  4. Dial without the country code
  5. Emergency number and toll-free

Billing service

  1. My balance is negative
  2. Cancel my virtual number
  3. Suspend my line temporarily
  4. Payment methods
  5. Paid but account suspended


  1. Sell products by phone
  2. Recording of telesales calls
  3. Cancel my telesales service
  4. Do you collaborate with call centers?
  5. Do you make telesales campaigns?

Reseller service

  1. Become a Hivoox reseller
  2. Recharge my clients account
  3. Create PBS accounts for clients
  4. My client’s invoices
  5. Custom PBS interface

Support Service

  1. Real technicians or tele secretaries?
  2. Can my agent make sales?
  3. Agent without an accent in english
  4. Can I record the calls?
  5. Pack of several agents

Telephone receptionist

  1. Transfer of calls to the mobile
  2. Information of products to customers
  3. Order processing
  4. Calendar and message management
  5. Receptionist nationalities


  1. Do you send printed documents?
  2. Provide my services in Hivoox
  3. Banner and social network image
  4. Custom videos for companies

Softphones SIP - VOIP

  1. How to make and receive calls from my Android phone?
  2. Audio problem with softphone
  3. Media5fone on your mobile or tablet
  4. The Softphone does not register
  5. Tutorial of X-LITE for PC or Mac
Help Desk Ticket